May 2, 2008
If you’ve spent any amount of time on social networking web sites, you’ve probably experienced a moment like this:
Hey, this site is pretty cool. Invite my friends? Okay. I know that my buddy Jimmy Pop will dig it, for sure. Let’s see, just enter your e-mail address. There’s the Submit button — Wait a second! Did I just spam everyone in my GMail???
Whether by accident or by design, many social networking sites have a confusing way of getting people to invite other people into the system. As we’ve been working on adding Contacts — other customers in the Get Satisfaction system who you may want to follow or refer to on a regular basis — we’ve made it our goal to avoid the pitfalls that many other sites have fallen into. We want to make sure you know what each “next step” in an invite process will be before you click that button.
So, give it a shot. Add some Contacts from your dashboard.
Tip: If you’re a Twitter or Flickr member, start by importing those. It’s lickety-split fast.
Feedback: We think we’ve gotten pretty close to what we envisioned when we started designing this new feature, but if you have any advice, kudos, or complaints, share them with us.
April 29, 2008
Woo-hoo! We just got a write-up in Fast Company.
When you’re the one being written about, it’s easy to spot particular places in articles where you think journalists have gotten it wrong. You might say, “Well, that’s not exactly what I said,” or, “The author is just trying to spin this to fit the headline.” There’s a million ways to pick apart an article, and the only one who usually thinks they got it right is the one who wrote it.
But, everyone in the office seems to agree that Kermit Pattison did a really great job with this one. And we love the headline: “Does a New Website Hold the Secret to Great Customer Service?”
Give it a read.
April 28, 2008
Last week’s Web 2.0 conference here in San Francisco was stimulating. I know I learned a thing or three.
In case you missed it — or wouldn’t throw down the cash for entrance to the full convention — we’ve collected the slides from our two biggest presentations of the week.
First, here are the slides from Lane and Thor’s presentation, Customer Service is the New Marketing:
And here are the slides from Scott’s talk, The How of OAuth, about that scrappy up-and-coming OAuth protocol:
Thanks to everyone who showed up and asked all those great questions.
Plus, thanks to everyone who attended Cameron’s OAuth Hackathon on Saturday. We had a huge turnout, especially considering it was such a stunningly sunny Spring day. Thanks for spending it indoors with us!
April 18, 2008
Get Satisfaction is organizing a meet-up — next Saturday — to help app developers wrap their heads around and implement the OAuth protocol. If you haven’t heard of it, OAuth is how users can give access to their information on one application on a second app without sharing all of their identity. If you’ve ever used an app that requested permission to access your Flickr account you know what it’s all about. Get Satisfaction is excited to provide OAuth support in its API.
Maybe you’ll be fired up about OAuth after attending the Web 2.0 conference next week. Maybe you’ve been meaning to figure out OAuth for awhile now. Maybe you started an OAuth project but didn’t get very far. Either way you should join us.
Here are some reasons to add OAuth to your app:
- You want to link to a third-party app (like Get Satisfaction!) but you don’t want your users to have to create a wholly new account. With OAuth you can pass-through their credentials for a seamless, single sign-in experience
- You want your app to be able to access user accounts on third-party OAuth-enabled apps. Use OAuth if you want to give users access to their existing Get Satisfaction accounts and functionality from within your app.
- You want to give third-party developers the same benefits we mention above. It will increase your accessibility in the broader ecosystem of other apps.
Cameron will be emceeing this hackathon, from 2 p.m. - 8 p.m., next Saturday, April 26th, and there’ll be numerous OAuth experts on hand to help you make quick work of your implementation. Since we don’t have a massive office here at Get Satisfaction (you’d probably also get distracted by our Rock Band set-up), the folks at Six Apart have generously donated their space for this event.
You can RSVP and find out all the details here.
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