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    Our DreamForce Mantra: CRM + Community

    As DreamForce 2014 kicks into high gear this week, there’s going to be lots of discussion about the latest trends in CRM. For us, it’s all about putting the ‘R’ back in CRM. How? By turbocharging your CRM solution with an online community. Check out our latest paper outlining the top 5 reasons to boost...
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    Community Gives Prezi a Cost Effective Way to Offer High Quality Support & Peer-to-Peer Sharing

    A Get Satisfaction community, in front of their Zendesk Help Desk, gives Prezi a cost effective way to offer high quality support to its freemium users. http://bit.ly/prezi-gs
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    Get Satisfaction and FeverBee Launch Community Management Essentials, an On-Demand Professional Certification Course

    We are excited to announce Community Management Essentials. Together with FeverBee, we created a brand new certification course designed to create rockstar Community Managers! Community Management Essentials is a self-paced online course that can be completed in a matter of days. This on-demand certification program has been derived from FeverBee’s highly respected in-person course and...
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    Community IQ Webinar Recap- How Bluenose Analytics Built a Vibrant Thought Leadership Community

    We are very excited about the hot topic of our Community IQ webinar: Thought Leadership Communities! Let’s take a moment to define this business-jargon: “Thought leadership should be an entry point to a relationship. Thought leadership should intrigue, challenge, and inspire even people already familiar with a company. It should help start a relationship where...
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    Forrester: Enterprise Social Software Market Sizing

    Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these markets and research like this is interesting to...
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    Infographic: Bad Service Blues

    Recently, Accenture performed a global study that focused on shifts in customer and brand relationships around the world based on the perception of customer service. What can service providers glean from these assessments and how can they ove the customer experience in a positive direction? Subscribe to the Social Studies blog for the tools to...
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