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    Forrester: Enterprise Social Software Market Sizing

    Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these markets and research like this is interesting to...
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    Infographic: Bad Service Blues

    Recently, Accenture performed a global study that focused on shifts in customer and brand relationships around the world based on the perception of customer service. What can service providers glean from these assessments and how can they ove the customer experience in a positive direction? Subscribe to the Social Studies blog for the tools to...
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    How Spotify Scaled Support to 10 Million Users (and Beyond!)

    Congrats to our friends at Spotify on launching in the US! Lots of us in the office have been (im)patiently waiting for the popular music service to come State-side. Get Satisfaction has been with Spotify from day one as they’ve scaled their service to over 10 million users and we’re pleased as punch to see them...
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    Community Is the Heart of Social Business

    Here’s the session our co-founder Thor Muller presented at Dreamforce this year. Ripped from the headlines! Includes audio (click play): Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Winning an Award Isn’t Cool. You Know What’s Cool? Your Customers Winning Awards.

    Voting for the Crunchies ended last Wednesday and winners were announced Friday. And while Get Satisfaction won’t be bringing home a monkey trophy this year, we’re not crying ourselves to sleep over it. Why? Because we have something even more exciting to celebrate: our customers winning awards! Kiddicare, the UK’s number one online retailer, has...
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