Comments for Demand Satisfaction!

Comment on iPhone 2: The Sequel with the Bad Opening Day by Tom

Tom — Fri, 01 Aug 2008 01:06:35 +0000

If you’d like to use a more updated image of the iphone (like of the 3g, the one you’re writing the article about), check here:
http://www.apple.com/pr/products/iphone/iphone.html

Comment on New Feature: Image Uploads by Kirk Skodis

Kirk Skodis — Wed, 23 Jul 2008 16:20:54 +0000

Agreed, I don’t know how I lived without Skitch. It’s definitely the most used app in my toolbox.

Great new feature. You guys continue to raise the bar for usability like this, and I’ll continue to be amazed and spread the word.

Comment on Targeting the Companies by Eric Suesz

Eric Suesz — Tue, 22 Jul 2008 23:40:35 +0000

Sorry to hear that, Bobby. Feel free to start a new topic on our site if you think it will help: http://getsatisfaction.com/comcast/topics/new

Comment on Targeting the Companies by Bobby Neeley

Bobby Neeley — Tue, 22 Jul 2008 23:24:20 +0000

Everysince I cancell my channels from comcast my service is bad, pictures on some channels are distroted can’t watch tv.I email comcast no help. Ican’t wait till at&t laid cable line.They have my Paid service and will kiss comcast bye.

Comment on Why Customer Service is the New Marketing by Carrie T

Carrie T — Mon, 21 Jul 2008 18:46:39 +0000

It is interesting to see how many companies skimp on the customer service side. Now that our economy is down, people are very conscious of where they spend their dollar. With so many choices they can easily take their money elsewhere. I recently read a customer service book that was all about getting back to the basics and making loyal attachments with customers. I have found it to be extremely useful.

Comment on Redesign! New Company Home Page by Ryan Markel

Ryan Markel — Thu, 17 Jul 2008 03:24:04 +0000

If I knew enough about PHP, I would certainly be helping with the development. :)

Don’t tempt me.

Comment on Redesign! New Company Home Page by Lane Becker

Lane Becker — Wed, 16 Jul 2008 19:11:30 +0000

hi, ryan. one of the challenges with using the help center for the companies that choose to is that it will always lag behind our main site, both in terms of what we expose via the API but also in how fast we can get around to updating the page layout. so i can’t promise that any of those changes will make their way back in anytime soon.

that said, it is an entirely open source project that welcomes contributions, so if you’re interested… :)

Comment on Redesign! New Company Home Page by Ryan Markel

Ryan Markel — Wed, 16 Jul 2008 13:22:58 +0000

Will this organizational change to the company page find its way into the Help Center software?

Kudos to the design change. It puts a great deal more information directly at the fingertips of the customer.

Comment on Blog Envy by Tim Shey

Tim Shey — Fri, 11 Jul 2008 15:03:14 +0000

Aw, thanks for the kind words. We’re big fans of Get Satisfaction, and Micki is, too. But this is encouraging, as it’s the kinds of post we want to do a lot more often on our blog. I’m glad it was helpful.

Comment on Blog Envy by Eric Suesz

Eric Suesz — Wed, 09 Jul 2008 06:48:34 +0000

Great point. Twitter is a perfect example. I’m not just throwing out what is in my head when I tweet. I almost always take into account my audience, and I edit accordingly. Maybe the trick is to make sure that the editor inside is one with a very light hand, who’s not obsessed with the “what does it say about me” filter. Thanks for sharing!