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  • Customer Community is the Dreamforce Darling!

    Customer Community is the Dreamforce Darling!

    Dreamforce is up, running, and off to a banging start! The community theme is strong this year, with sessions like “Why Communities are the New CRM — The New Rules of Customer Engagement,” “ Service Communities: Delight Customers & Build Lasting Relationships,” and “This is Not Your Father’s Call Center: Communities as your New Tier…

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    How to Create a Community Dashboard that Maps to your Business Objectives

    How to Create a Community Dashboard that Maps to your Business Objectives

    When I listen to webcasts or read blog posts about measuring the value of a community initiative, I’m often met with the same initial advice — map your community metrics back to your overall business objectives. It’s a sensible recommendation — in order to get budget approval for your community, you’ll have to prove its…

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    Get Satisfaction Unleashes the Power of Conversation

    Get Satisfaction Unleashes the Power of Conversation

    Today is an important milestone for Get Satisfaction, our customers, and partners! It is the culmination of a year’s worth of work, and many more years of collaboration to develop a vision and plan to build a powerful community platform that unleashes the true power of customer conversations. Since 2007, we’ve listened and learned as…

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