• Social Studies Blog. How to succeed in social business.
  • Unpacking Big Social Data—The Video

    Unpacking Big Social Data—The Video

    Big data is a complicated space. For one thing, it’s a relatively new field. For another, it’s extremely….big. As if all the data being collected by search engines, website traffic, applications, etc, etc wasn’t enough, now there’s big social data, too. It was that in mind that Social Data Week brought together industry thought leaders last…

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    Our Latest Product Release Information

    Our Latest Product Release Information

    Looking for the latest product release information from Get Satisfaction?  We’re constantly working on new features and products, and we release software into production multiple times every month.  For example, today we released several new features and updates to our new Community Web Application (currently in Beta) and our Manage Workspace.  You can read about…

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    The Top Trends Inspiring Community Adoption

    The Top Trends Inspiring Community Adoption

    Companies launch customer communities for all kinds of reasons—their customers have requested it, an executive heard about it at a conference she attended, or because one yielded great results at the last company they were with. Lately, however, there are certain common themes we hear from the companies who decide to build a community. These…

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    5 Ways to Turn Dissatisfied Customers into Vocal Champions

    5 Ways to Turn Dissatisfied Customers into Vocal Champions

    Investing in customer satisfaction is no longer optional. Just the opposite—it now takes more resources than ever to ensure that customers are heard, responded to and, ultimately, satisfied due to the increase in channels and the heightened expectations of today’s connected customers. This investment, however, is far from a waste of money. As Dell discovered…

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