• Social Studies Blog. How to succeed in social business.
  • How to Create a Community Dashboard that Maps to your Business Objectives

    How to Create a Community Dashboard that Maps to your Business Objectives

    When I listen to webcasts or read blog posts about measuring the value of a community initiative, I’m often met with the same initial advice — map your community metrics back to your overall business objectives. It’s a sensible recommendation — in order to get budget approval for your community, you’ll have to prove its…

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    Get Satisfaction Unleashes the Power of Conversation

    Get Satisfaction Unleashes the Power of Conversation

    Today is an important milestone for Get Satisfaction, our customers, and partners! It is the culmination of a year’s worth of work, and many more years of collaboration to develop a vision and plan to build a powerful community platform that unleashes the true power of customer conversations. Since 2007, we’ve listened and learned as…

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    Empower your Customer Service Agents to Act like Richard Branson

    Empower your Customer Service Agents to Act like Richard Branson

    Jamie Anderson is a guest blogger representing SoftwareAdvice.com Many customer service strategies and technologies are employed to address the customer experience, so it can be easy to forget about improving the agent experience. However, this mentality is counterproductive, because making sure your staff is happy with your company’s mission ultimately inspires them to deliver better…

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    Customers React to our New Community App

    Customers React to our New Community App

    If you haven’t lately, take a look at the Get Satisfaction Community — you’ll notice some pretty exciting changes to the overall experience. Over the past few months, our product team and engineers have been busy re-imagining the entire community experience. The result is our brand new Community App. The new product will be generally…

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