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  • How Customer-Facing Teams Can Make the Shift from ‘Order Taker’ to ‘Market Maker’

    How Customer-Facing Teams Can Make the Shift from  ‘Order Taker’ to ‘Market Maker’

    These days, marketing experts are expected to be tech savvy. Modern technology has created “black holes” when it comes to creating effective marketing strategies and making      business decisions that actually achieve goals. A brand new book, The Mindful Marketer:  how to stay present and profitable in a data-driven world has recently released to help…

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    The Get Satisfaction online community platform reduces inbound support requests and helps ServiceRocket find new prospects

    As experts in software and support, ServiceRocket must keep pace with any technology that will help it outperform across those two areas. The company decided that a Get Satisfaction customer community was an ideal extension of its traditional tech support and a great way to satisfy customers who expect modern interactions. ServiceRocket’s community has not…

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    Get Satisfaction Hosts Best-Selling Authors to Discuss The Alliance: Managing Talent in the Networked Age

    Get Satisfaction Hosts Best-Selling Authors to Discuss The Alliance: Managing Talent in the Networked Age

    Earlier this week, in the penthouse of the Hamm’s Brewery building in San Francisco’s Portreo Hill where Get Satisfaction is headquartered, we hosted an event featuring Ben Casnocha and Chris Yeh, two of the three co-authors of the new book, The Alliance: Managing Talent in the Networked Age (LinkedIn co-founder and executive chairman Reid Hoffman…

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    Broadview Networks enhances customer support by providing a new online community, powered by Get Satisfaction

    Broadview Networks, a leading provider in cloud-based phone systems and cloud computing services for businesses, has invested an abundance of resources towards providing the best customer experience possible. Over the past two years, the Broadview team has implemented many changes in order to enhance their quality of customer service. Get Satisfaction is excited to help…

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