• Social Studies Blog. How to succeed in social business.
  • SugarCRM Offers Customers a Modern Online Support Experience

    Customer experience is at the center of SugarCRM’s charter, so the company wanted to ensure its online support reflected this core value. In late 2013, SugarCRM decided to replace its existing platform frequented mostly by highly technical users with a Get Satisfaction support community that could unite and support a true worldwide customer base.  …

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    “Why Community is at the CENTER of the Customer’s Journey”

    What: Get Satisfaction Opens Registration for Strategic Webinar on Online Customer Communities: “Why Community is at the CENTER of the Customer’s Journey,” with guest speaker Vanessa DiMauro, CEO and Chief Digital Officer of Leader Networks Where: Registration is open at: http://bit.ly/IQ-journey-pr When: Thursday, November 20th 11am Pacific Time/2pm Eastern Time Details: It’s a well-known fact…

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    How Hootsuite Used Customer Community to Build its Brand Advocacy Program

    Date: 5 November 2014 Time: 11am-12pm (warm up starting at 10:30am) PST Guest: Jeanette Gibson, VP Community and Customer Experience http://bit.ly/IQ-hootsuite-gs Who wouldn’t want the kind of spectacular growth that social media platform provider Hootsuite is experiencing? In the last year alone, Hootsuite has grown from 7 to more than 10 million users. What’s the…

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