• Social Studies Blog. How to succeed in social business.
  • Get Satisfaction Customer Summit: People + Knowledge + Community = Success

    Get Satisfaction Customer Summit: People + Knowledge + Community = Success

    Every once in a while, a company hits a milestone that truly makes a CEO stand back and smile. Our Customer Success Summit on May 2nd was one of those days. We spent the day with more than 150 of our customers and partners listening, learning, and sharing (essentially a live version of a customer…

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    Top Tech Support Professionals Share Insight and New Tools at TSW

    Top Tech Support Professionals Share Insight and New Tools at TSW

    Last week about 800 of these support professionals gathered at the Technology Services Industry Association (TSIA) TSW Conference to discuss the changes going on in the industry, and the trends, tools, and best practices to help you navigate the new landscape. Get Satisfaction was a sponsor at this event, and we relished the opportunity to…

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    Creating a Thriving Community: So Easy a Dummy Can Do It!

    Creating a Thriving Community: So Easy a Dummy Can Do It!

    If you were building a customer community a few years ago, you may have been successful accomplishing your goals, but there weren’t a ton of resources and knowledge available to help guide you along the way. Thankfully, that is no longer the case. Today there are abundant resources—blogs, thought leaders, webcasts, etc—available to help you…

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    Get Success with Community at our Customer Success Summit

    Get Success with Community at our Customer Success Summit

    Being a brand that people love is all about making them feel like they’re a part of your brand story. That means including them in the conversations that guide your business, being responsive to their issues and feedback, and empowering them to speak out on your behalf. It was with that in mind that the…

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    Customer-Centric Companies Reap More Value

    Customer-Centric Companies Reap More Value

    Customer-centric companies have already discovered the wisdom of bringing the voice of their customers to the middle of product discussions, marketing messages, and sales strategies—and they’ve been reaping the benefits by building products their customers actually want to buy, using messages that resonate, and leveraging brand advocates to create support and marketing content. But today’s…

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    An Online Community is a Key Part of Enterprise SaaS Strategy

    An Online Community is a Key Part of Enterprise SaaS Strategy

    One of the important features of Kenandy’s cloud ERP service is the ability to collaborate, so building a community as part of our service seemed the natural thing to do. We considered many different solutions, and Get Satisfaction was a great fit for a number of reasons including: It had all the features we wanted,…

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