• Social Studies Blog. How to succeed in social business.
  • Introducing Get Satisfaction Labs For Developers & Community Managers

    Introducing Get Satisfaction Labs For Developers & Community Managers

    Today we’re launching Get Satisfaction Labs, a playground for developers and community managers. Labs is a Developer’s Playground! Get Satisfaction has an open API, so there’s a lot developers can build on top of our platform. With GS Labs, we’ve consolidated all the great apps that developers out there in the wild have built to…

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    I Learned Everything I Need to Know about Online Customer Engagement in Kindergarten

    I Learned Everything I Need to Know about Online Customer Engagement in Kindergarten

    Remember when social media was brand new? When you added everyone who wanted to be your friend on MySpace, you didn’t have to worry about your bosses (much less your parents) snooping on you, and you actually accessed it all from your desktop (you know, a computer that doesn’t move). Ahhhh the good ole days….

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    Six Ways to Attract a Fanatical Brand Following

    Six Ways to Attract a Fanatical Brand Following

    In the age of social everything, word-of-mouth love from your customers is the best marketing you can ask for. Creating that kind of authentic, organic love between customers and brand can feel like a complex chemistry problem, but some companies are just.so.good.at it. You know who we mean—those companies whose customers rave about them, seek…

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    Get Satisfaction Customer Summit: People + Knowledge + Community = Success

    Get Satisfaction Customer Summit: People + Knowledge + Community = Success

    Every once in a while, a company hits a milestone that truly makes a CEO stand back and smile. Our Customer Success Summit on May 2nd was one of those days. We spent the day with more than 150 of our customers and partners listening, learning, and sharing (essentially a live version of a customer…

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