• Social Studies Blog. How to succeed in social business.
  • Six Ways to Attract a Fanatical Brand Following

    Six Ways to Attract a Fanatical Brand Following

    In the age of social everything, word-of-mouth love from your customers is the best marketing you can ask for. Creating that kind of authentic, organic love between customers and brand can feel like a complex chemistry problem, but some companies are just.so.good.at it. You know who we mean—those companies whose customers rave about them, seek…

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    Get Satisfaction Customer Summit: People + Knowledge + Community = Success

    Get Satisfaction Customer Summit: People + Knowledge + Community = Success

    Every once in a while, a company hits a milestone that truly makes a CEO stand back and smile. Our Customer Success Summit on May 2nd was one of those days. We spent the day with more than 150 of our customers and partners listening, learning, and sharing (essentially a live version of a customer…

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    Top Tech Support Professionals Share Insight and New Tools at TSW

    Top Tech Support Professionals Share Insight and New Tools at TSW

    Last week about 800 of these support professionals gathered at the Technology Services Industry Association (TSIA) TSW Conference to discuss the changes going on in the industry, and the trends, tools, and best practices to help you navigate the new landscape. Get Satisfaction was a sponsor at this event, and we relished the opportunity to…

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    Creating a Thriving Community: So Easy a Dummy Can Do It!

    Creating a Thriving Community: So Easy a Dummy Can Do It!

    If you were building a customer community a few years ago, you may have been successful accomplishing your goals, but there weren’t a ton of resources and knowledge available to help guide you along the way. Thankfully, that is no longer the case. Today there are abundant resources—blogs, thought leaders, webcasts, etc—available to help you…

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    Get Success with Community at our Customer Success Summit

    Get Success with Community at our Customer Success Summit

    Being a brand that people love is all about making them feel like they’re a part of your brand story. That means including them in the conversations that guide your business, being responsive to their issues and feedback, and empowering them to speak out on your behalf. It was with that in mind that the…

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