• Social Studies Blog. How to succeed in social business.
  • The Impact of Mobile on our Technology

    Over the last couple of years, software companies and online brands have had to make decisions about how to provide rich experiences for users on tablets and smartphones. Much has been said about the tradeoffs between platform-specific apps versus browser-based web apps (including recent reflections by Mark Zuckerberg on Facebook’s position against HTML5-based mobile apps)….

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    Riding The Social Wave To Achieve Quantifiable Results: My Take on DF12

    Riding The Social Wave To Achieve Quantifiable Results: My Take on DF12

    The first Dreamforce I attended was in 2004, and it’s amazing how much the landscape has changed since then! The conversation is no longer just about “Social” as a coverall buzzword; now Benioff and other great presenters at DF12 are talking about how to use social technologies in multiple departments to achieve specific goals using…

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    Introducing Advanced Analytics and Key Community Enhancements

    Introducing Advanced Analytics and Key Community Enhancements

    We’re pretty excited around here about the announcement we made this morning regarding the heavy duty enhancements we’ve introduced to the Get Satisfaction platform.  We’ve beefed up our analytic capabilities to help companies more effectively understand and respond to customer intent in order to drive business results. Now companies can take the insights they gain…

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