• Social Studies Blog. How to succeed in social business.
  • Zynga Draw Something Releases New Features Based on Customer Feedback

    Zynga’s hyper-popular Draw Something added 3 new features today, all of them much requested by their customers. How do we know that they are highly requested, you ask? All 3 features were identified and voted on by customers in the Get Satisfaction Draw Something community, which is now serving more than 100,000 dedicated community members…

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    We’re Honored to Be Selected as One of the ‘Best Customer Service Apps’ by Software Advice!

    We’re Honored to Be Selected as One of the ‘Best Customer Service Apps’ by Software Advice!

    Last week, CRM analyst Lauren Carlson from the blog Software Advice wrote a great post about the rise of mobile customer service, citing a recent Call Center Times report that 78% of consumers now use mobile devices for customer service. We’re thrilled to top Lauren’s list of best mobile customer service apps! At Get Satisfaction…

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    April 3rd: How to Succeed as a Permeable Organization: A Q&A With Dell’s Community Mastermind, Bill Johnston

    Click here to register for this free session. Social business challenges us to tear down the high castle walls that separate employees from customers, and replace these walls with a new openness to pervasive customer involvement. By developing the skill of permeability we can allow ideas and experiences to flow in and out of our organizations, helping…

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