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  • Riding The Social Wave To Achieve Quantifiable Results: My Take on DF12

    Riding The Social Wave To Achieve Quantifiable Results: My Take on DF12

    The first Dreamforce I attended was in 2004, and it’s amazing how much the landscape has changed since then! The conversation is no longer just about “Social” as a coverall buzzword; now Benioff and other great presenters at DF12 are talking about how to use social technologies in multiple departments to achieve specific goals using…

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    Introducing Advanced Analytics and Key Community Enhancements

    Introducing Advanced Analytics and Key Community Enhancements

    We’re pretty excited around here about the announcement we made this morning regarding the heavy duty enhancements we’ve introduced to the Get Satisfaction platform.  We’ve beefed up our analytic capabilities to help companies more effectively understand and respond to customer intent in order to drive business results. Now companies can take the insights they gain…

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    Social Business: Unpacking The Value, One Study At A Time

    There is a contradiction you hear often in this new era of social media: “Yes, of course we have a Facebook, Twitter, Instagram, MySpace, and Scribd account. No, we’re still not really sure if we’re seeing results.” That’s why we love the recent infographic by Social Business News, which addresses this very subject. Forty-nine percent…

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