• Social Studies Blog. How to succeed in social business.
  • Infographic: The Potential of Big Data

    Infographic: The Potential of Big Data

    This week, GNIP is hosting Big Boulder: The World’s First Social Data Conference. Big Boulder will take place from June 21-22 in Boulder, Colorado. Dedicated to social data and the myriad use cases surrounding it, the two-day inaugural event will acquaint attendees with the unparalleled experience of some of technology’s leading talent. Get Satisfaction’s CEO…

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    Want to Drive More Revenue from Social? Learn How the U.K.’s Largest Baby Retailer is Doing It!

    There’s a lot of talk these days about how to drive revenue from social media. But often, companies lose track of the fact that social media is about driving engagement; and no social strategy is complete without a customer community. A well-executed social plan can drive awareness, enable community conversation around your product, and empower…

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    Get Satisfaction Engage: Our New Widget Architecture is Here!

    Get Satisfaction Engage: Our New Widget Architecture is Here!

    It has been quite the month at the Satisfactory. At the beginning of May, we blogged about Get Satisfaction Engage, a new widget architecture that gives companies the ability to quickly create and change widgets that carry a seamless in-brand and in-application experience. We also announced a sleek new community Stats page, a brand spankin’ new integration…

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    Scalable, Synced, and Secure: Our Salesforce Integration Just Got a Whole Lot Sweeter

    Scalable, Synced, and Secure: Our Salesforce Integration Just Got a Whole Lot Sweeter

    Get Satisfaction’s Engagement Platform provides an essential connection between companies and their customers. Our integration with Salesforce allows companies to extend that connection as they bring social insights from customer conversations directly into their CRM data. These insights can then be analyzed to determine ways to accelerate customer service resolution and improve customer satisfaction while…

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    Get Satisfaction Teams Up With Citrix To Provide One-Click Screen Sharing Access from Communities

    Greetings from the Get Satisfaction Partner team! Today we are excited to announce a new product integration with Citrix GoToAssist, which will bring an even deeper quality of service to our joint customers. Brands love Get Satisfaction because we provide the best place for them to engage their users. We give brands a place to…

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    Get Satisfaction Engage: Social Conversations, Anywhere Your Customers Are

    Get Satisfaction Engage: Social Conversations, Anywhere Your Customers Are

    Over the past year, we’ve been heads down at The Satisfactory listening, learning, and creating our next big move in this hyperactive “social-everything” marketplace. From the early days of Get Satisfaction, we’ve been consistent and deliberate with our “outside in/ everywhere” strategy. We knew customers wanted (and are now demanding) an open and transparent place…

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