• Social Studies Blog. How to succeed in social business.
  • Introducing Advanced Analytics and Key Community Enhancements

    Introducing Advanced Analytics and Key Community Enhancements

    We’re pretty excited around here about the announcement we made this morning regarding the heavy duty enhancements we’ve introduced to the Get Satisfaction platform.  We’ve beefed up our analytic capabilities to help companies more effectively understand and respond to customer intent in order to drive business results. Now companies can take the insights they gain…

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    Social Business: Unpacking The Value, One Study At A Time

    There is a contradiction you hear often in this new era of social media: “Yes, of course we have a Facebook, Twitter, Instagram, MySpace, and Scribd account. No, we’re still not really sure if we’re seeing results.” That’s why we love the recent infographic by Social Business News, which addresses this very subject. Forty-nine percent…

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    Salesforce.com Social Enterprise Showcase

    Get Satisfaction is privileged to be included in Salesforce.com’s newly launched Social Enterprise Showcase on AppExchange, where customers can find the next generation of social, open, and mobile applications for their business. Salesforce.com is a strategic partner for Get Satisfaction and represents an investment we have made across the entire company, from product engineering to…

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    Community Engagement Is Core To Social Business Strategy

    This week, Salesforce announced a new collaboration service that blew up CRM and technology news outlets alike.  The service is an extension of Chatter, Salesforce’s enterprise social network for collaboration. These Chatter Communities make it possible to bring partners and customers into the conversation by extending Chatter beyond a company’s walls. You might be thinking,…

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