• Use Communication to Create a Culture of Trust and Collaboration

    Use Communication to Create a Culture of Trust and Collaboration

    This video is from our Deep Thoughts at Dreamforce Influencer series. Watch the other videos from the start of the series here.  “The gravitational pull is not towards collaboration. It is towards a competitive nature. It is towards win-lose, not win-win,” said Wendy Lea of Get Satisfaction. Collaboration doesn’t all of a sudden appear, said…

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    The New Community Features Powering Collaboration

    The New Community Features Powering Collaboration

    Community for Collaboration and Information Sharing A common characteristic of successful communities is that they provide consumers timely answers to questions, issue resolution, and engagement around ideas.  Timeliness and quality go hand-in-hand—a fast response isn’t valuable if it isn’t useful and trustworthy. Community Managers and Champions play a key role in getting customers helpful information…

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