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  • Online Communities for a Better Patient Experience

    Online Communities for a Better Patient Experience

    The growing use of cloud technologies, social media channels and mobile devices is transforming interactions between organizations and their customers.  Even though the healthcare sector has been slower than other industries to embrace these social media technologies, experts predict that 2014 will be a year of significant progress in how healthcare organizations interact with both…

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    An Evening of Great Conversation at the Satisfactory

    An Evening of Great Conversation at the Satisfactory

    Last night, we hosted our first in series of Get Satisfaction meet-ups in the penthouse of the Hamm’s Brewery Building overlooking San Francisco. It was a great opportunity to socialize and have some lively conversations with Get Satisfaction customers, some prospective customers, and local community advocates and experts (join us in the community to continue…

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    Community Managers are the Superheroes of Customer-obsessed Businesses

    Community Managers are the Superheroes of Customer-obsessed Businesses

    On Community Manager Appreciation Day last month, we discussed how Community Managers are the superheroes of their organizations. The reasons for this were obvious — their diplomacy, tact, judgment, and responsibility to both their customers and brand are unparalleled. But then last week we attended the CMX Summit in San Francisco, and our respect and…

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