Tag Archives: business

How Facebook, Twitter and Get Satisfaction Open Minds by Adding Constraints

Last month, we published an excerpt from the first chapter of the upcoming book from our co-founders Thor Muller and Lane Becker, Get Lucky: How to Put Planned Serendipity to Work for You and Your Business. This week we feature a portion of chapter 6, on the Skill of Activation. Don’t miss their book signing...
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Fresh Out of The Kitchen: Get Satisfaction for HootSuite

We’re happy to announce another blockbuster integration to help you track engagement and respond to community topics faster than ever. Introducing Get Satisfaction for HootSuite. Whether your customers use Facebook, Twitter, or other social channels, Hootsuite provides one place to keep up with all of these streams of information. Now, your Get Satisfaction customer conversations...
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How to Save Half a Million: A Success Story

Software company TechSmith is well known for their fantastic suite of applications including Camtasia and SnagIt. When their developers went to work creating SnagIt for Mac they tried the crowd-sourced, community approach. Instead of a closed beta test, they opened testing up to the public, using a Get Satisfaction community. By the end of the...
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Business as Performance Art

Our CEO Wendy Lea’s keynote at Ad:Tech SF from yesterday. Her part begins about 20 minutes in. You can follow Wendy on Twitter at WendySLea. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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Infographic: The Price of Bad Customer Service

In past infographics we’ve explored the fastest ways to lose customers and even the elements of good customer service. Today we take a look at the impact of bad customer service on your bottom line. (click below for big, readable version)     Subscribe to the Social Studies blog for the tools to unleash the...
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