Tag Archives: community manager

Community Manager Tip of the Week: Network with Other Community Managers

Social Media and networking pretty much come hand-in-hand when you’re a Community Manager. As CMs, it’s in our blood to talk to our customers, collaborate with other departments within our company, and promote our brand using social media on a daily basis. But the chance to connect with other Community Managers is especially awesome to...
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Get Satisfaction Community Manager Tip of the Week: Avoid Burnout

Community Manager is still a relatively new title, and the role varies from company to company. While the daily tasks and requirements of this position are starting to get more specific, we can be left to pick up the loose odds and ends when there aren’t enough hands to go around. This might mean anything...
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The State of Community Management: Tangible Value!

The Community Roundtable released their 2013 State of Community Management report last week, shedding insight and placing the spotlight on community managers everywhere. The report in its entirety is worth reviewing, but what really got us excited was how many companies are now able to measure the value of community. Not only are more businesses than ever...
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Get Satisfaction Community Manager Tip of the Week: Don’t be Afraid to be Human!

  One of the main goals of a Community Manager is to keep it real with their customers. But sometimes even seasoned community managers unintentionally throw in a little corporate jargon. It’s ok…it happens to the best of us! The important part is to learn how to recognize when this happens and then go back...
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Creating a Champions Program

From the day we started our Get Satisfaction community, champions were part of the plan. The Get Satisfaction platform has built in functionality for designating Champions – it’s easy to appoint a champ, give them some responsibilities, and moderation tools. And the value is huge. Champs can lighten the load on your support team by...
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