Tag Archives: technology


The Impact of Mobile on our Corporate Strategy

Get Satisfaction Anywhere represents our pursuit to bring the power of relevant social conversations to any online touch point, and mobile touch points are an integral part of that vision. Consistent with this vision, we see Get Satisfaction as A highly connected and flexible platform, which is: Enabling valuable conversations between consumers and businesses of all...
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The Impact of Mobile on our Product Offerings

I have discussed the way mobile and, more generally, multi-screen interaction has shaped our design process. But beyond interaction design, mobility impacts the type of products we choose to build. Our product roadmap is influenced by whom we serve: Consumers, who use our platform to: Interact with each other and with brands Find answers, provide feedback,...
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The Impact of Mobile on Interaction Design

Get Satisfaction is a company about people and relationships, embodied by conversations within and between communities. We employ a user-centered approach in our design efforts, talking to people who play various roles in their Get Satisfaction communities to understand how they think about the community itself and the facilities they use to perform their work. This...
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The Impact of Mobile on our Technology

Over the last couple of years, software companies and online brands have had to make decisions about how to provide rich experiences for users on tablets and smartphones. Much has been said about the tradeoffs between platform-specific apps versus browser-based web apps (including recent reflections by Mark Zuckerberg on Facebook’s position against HTML5-based mobile apps)....
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Get Satisfaction In The Mobile Landscape

The number of users who access the Web using smartphones has nearly doubled each year since 2009. By 2015, more than one-third of all US Internet users will have a tablet device. In the US, 25% of mobile Web users access the Internet only through their mobile devices. In many developing nations, the percentage is...
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