Tag Archives: twitter


How Facebook, Twitter and Get Satisfaction Open Minds by Adding Constraints

Last month, we published an excerpt from the first chapter of the upcoming book from our co-founders Thor Muller and Lane Becker, Get Lucky: How to Put Planned Serendipity to Work for You and Your Business. This week we feature a portion of chapter 6, on the Skill of Activation. Don’t miss their book signing...
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It’s Not Me, It’s You: Consumers Breaking Up With Brands

The dark side of Valentine’s: Why are consumers breaking up with brands? According to an ExactTarget study (download the white paper), 77% of US online consumers admit they’ve become more cautious about giving companies their email address. Now, popular brands are wondering if social media is the way to a customer’s heart. But before companies...
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Fresh Out of The Kitchen: Get Satisfaction for HootSuite

We’re happy to announce another blockbuster integration to help you track engagement and respond to community topics faster than ever. Introducing Get Satisfaction for HootSuite. Whether your customers use Facebook, Twitter, or other social channels, Hootsuite provides one place to keep up with all of these streams of information. Now, your Get Satisfaction customer conversations...
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Infographic: What is the Network Effect?

Last week we reviewed the History of Networks from railroads to iPads. This week we take a look at the power of networks, how each new individual magnifies the power of the whole group. (Click for larger size) Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave...
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Brevity and Depth: Interview with Brian Solis, Part 2

Jeff Nolan, our VP of Product Marketing, was lucky enough to snag a quick interview with social media dynamo Brian Solis. Brian’s book, Engage! The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web, recent debuted in paperback and is available in bookstores and online. We published part...
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