Tag Archives: video


You Have No Choice But to Market through Conversation

This post is part of the Deep Thoughts at Dreamforce Series of candid interviews with customer experience thought leaders. You can view the other videos in the series here. “It’s not that customers’ expectations have changed, but that their expectations of having their expectations met have changed,” said Michael Fauscette, Group VP of the Software Business...
Read More »

Brian Solis Unpacks the What, Why, & How of Social Business

It’s easy to get stuck in the social media weeds. Keeping up with the latest listening, publishing, and engagement technologies is a full time job, as is convincing the C-suite to invest in them, and then measuring and reporting on the value. It’s not just the skeptical executive who scratches her head sometimes and asks...
Read More »

Setting up your community

Here’s the step-by-step guide to setting up your new Get Satisfaction customer community. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
Read More »

Get Satisfaction: How does it work?

Kat Gilpatrick, Customer Outreach Manager and Scott Hirsch, VP of Business Development walk you through how the Get Satisfaction service works. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
Read More »

Get Satisfaction + Zendesk

Put your community in front of your help desk. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
Read More »
Scroll To Top